When the Competency Model Breaks Down: How to Map Skills to Roles
By now, most of us have caught on to the idea that talking about skills is cool, and many companies are simply replacing the word learning with skills. While this idea is taking over the L&D world, many professionals are facing challenges in reconciling this idea with their companies’ pre-existing competency models. The problem with competency maps is they evolve so quickly and they’re often outdated before being approved and published. And who really knows how to measure the broad statements they often contain, such as, “ . . . Treats customers with empathy and kindness while expediently resolving their issues?” Maybe that’s why organizations also have committees to calibrate the resulting competency measurement processes.
