Posts Tagged ‘Quality Assurance’

The Role of Service Quality Management in Students’ Re-Enrollment

The students’ re-enrollment can reflect as one of the indications of an educational institution’s service quality and student loyalty. The re-enrollment is identified by the condition that students enrolled in one semester would re-enroll in the next immediate semester. The main concern of this article is that there are many interrelated variables affecting students’ re-enrollment. […]

Assessment and Quality: The Never-ending Challenge

Higher education has relied on assessments of learning for generations. The SAT, ACT, GMAT, LSAT, MCAT and GRE ostensibly test fitness for study. Licensure exam results in fields such as nursing, law and accounting are touted as a way to assess the quality of institutions. Programmatic accreditors expect external validation of learning (e.g., Accreditation Council […]

The Role of Service Quality Management in Students’ Re-Enrollment

The students’ re-enrollment can reflect as one of the indications of an educational institution’s service quality and student loyalty. The re-enrollment is identified by the condition that students enrolled in one semester would re-enroll in the next immediate semester. The main concern of this article is that there are many interrelated variables affecting students’ re-enrollment. […]