Empathy In Synchronous Multimedia Conferencing (Special Contribution to D-E.c)
Source Thesis URI: http://hdl.handle.net/10179/3068 Abstract The following paper summarises a doctoral thesis by Duncan (2011) that explored empathy, or the interpretation of the internal frame of another, within a relatively new online collaboration tool, synchronous multimedia conferencing (SMC). Using case study methodology from within the lens of a hermeneutic perspective, it investigated conferencing participants’ heuristic […]