Witness Systems Partners with Richardson Extending its Dynamic Learning Environment for the Contact Center

October 22, 2003

Witness Systems (NASDAQ: WITS), a leading global provider of performance optimization software and services, announced here today that the company is partnering with Richardson, a leading provider of comprehensive blended sales and service training programs. The partnership will leverage Richardson’s highly interactive, Web-based Richardson QuickSkills(TM) e-learning courseware with Witness Systems’ eQuality(R) Now dynamic learning environment software to further agent development to foster career growth; achieve consistent, high quality customer service; and generate new revenue opportunities for the company through the contact center.

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