Using Students’ Experiences to Derive Quality in an e-Learning System: An Institution’s Perspective

June 4, 2007

ABSTRACT: Higher education institutions undertake a range of approaches to evaluating and making judgments about the quality of their e-learning provision. This paper begins by exploring benchmarking as one current strategy in common use in universities to identify and implement quality practices: from the use of checklists (for example, of best practices and standards) to a more contemporary dynamic systems approach involving continuous cycles of feedback and improvement centred around the learners’ experiences of e-learning.

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