Travelers Warm Up to Videoconferencing

September 24, 2001

Mike Kolleth, a Dow Chemical (news/quote) executive in Zurich, should have been at a Web site design session in Midland, Mich. The sales representatives at Thomson Financial in Boston were supposed to be showing new products to customers in Chicago and San Francisco. Vince Engel, president of a San Francisco ad agency, was scheduled to fly to San Diego for a presentation to Adidas, his most important client.