The Learners’ Support System in Distance Education: A Study of the Satisfaction of Quality

September 23, 2005

This article reports on the study undertaken to determine the satisfaction of quality related to the 16 dimensions of the support system provided to the learners enrolled at the School of Distance Education (SDE), Universiti Sains Malaysia (USM). The three main aspects of this study were the frequency of usage, the degree of the usefulness in their learning and the critical dimension contributing towards the overall satisfaction of quality of the support system.

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