Synovus Builds Foundation for E-Learning With Pathlore

March 19, 2003

COLUMBUS, Ohio – Mar. 18, 2003 – Pathlore Software Corporation announced today that Synovus (NYSE: SNV), the Columbus, Georgia-based diversified financial services company, will install the software maker’s learning-management system (LMS). Synovus will use the LMS to deliver, track, and report on corporate training for the Georgia corporation’s 11,400 employees.

“Our growth makes it challenging to deliver the kind of quality training and development opportunities that Synovus team members must have,” said Jarrett Cudd, operations manager at Synovus. “Implementing the Pathlore LMS was an ideal way to meet a set of objectives that included creating development plans for our employees, administering instructor-led training and e-learning courses, and reducing costs.”

Synovus will use Pathlore’s software to schedule classes, enroll its team members in courses ranging from leadership development to regulatory compliance, track attendance, prepare course rosters with a few keystrokes, and, eventually, launch e-learning. The LMS will also streamline and automate the exchange of personnel and training information with Synovus’ human resource management system (HRMS).

In a 2002 survey, technology research firm International Data Corporation (IDC) asked prospective buyers why they might purchase an LMS. IDC found that 80 percent of respondents wanted an LMS so they could report on training, 70 percent desired a way to create developmental plans for workers, and 58 percent saw an LMS as a means for reducing administrative costs.

According to Michael Brennan, an analyst with IDC, the benefits to using an LMS include not only reducing training costs but also “increased visibility of learning opportunities for employees.”

“For any organization growing through acquisitions,” said Steve Thomas, president and chief executive officer of Pathlore, “our LMS provides the infrastructure to deliver training with a consistent message to all employees.”

Pathlore’s LMS is built on an n-tier architecture, which allows Web-based delivery of courses. The system’s database-server tier leverages standard RDBMS technology such as Microsoft SQL Server and Oracle. Pathlore recently updated its product to a .NET architecture.

With today’s announcement, Synovus becomes one of 119 banking and financial institutions Pathlore counts among its 1,500 customers.

About Pathlore

Founded in 1995, Columbus, Ohio-headquartered Pathlore develops software that manages, tracks, and reports on corporate training. Customers use Pathlore’s products to increase sales, comply with government regulations, and adhere to quality initiatives. The privately held company’s client roster includes Delta Air Lines, NEC America Inc., Southwest Airlines, more than 100 hospitals and healthcare providers, and government agencies in over 30 states such as California, Ohio, and Texas. Pathlore also has offices in Australia, Italy, New Zealand, and the United Kingdom. More information about Pathlore can be found at .

About Synovus

Synovus (NYSE: “SNV”) is a diversified financial services holding company with more than $19 billion in assets based in Columbus, Ga. Synovus provides integrated financial services including banking, financial management, insurance, mortgage and leasing services through 40 affiliate banks and other Synovus offices in Georgia, Alabama, South Carolina, Florida and Tennessee; and electronic payment processing through an 81-percent stake in TSYS (NYSE: “TSS”), the world’s largest third-party processor of international payments. Synovus is No. 9 on FORTUNE magazine’s list of “The 100 Best Companies To Work For” in 2003. See Synovus on the Web at

Pathlore is a registered trademark of Pathlore Software Corporation. All other registered and unregistered trademarks and trade names are the property of their respective owners.

Contact: Bill Perry, director of public relations at Pathlore Software Corp.,, 614-781-7271