Sun Microsystems and DigitalThink Help Deliver Custom E-Learning to Retailers

June 25, 2002

Expanding their commitment to the retail industry, Sun Microsystems, Inc. and DigitalThink, Inc. are partnering to provide e-learning to retail employees throughout the enterprise, from stores to headquarters. From sales and service excellence to manager skills and product knowledge, DigitalThink and Sun are driving critical knowledge and skills to leading retail customers.

DigitalThink’s e-learning solutions for the retail industry help companies ensure their sales associates have refined and updated selling skills, are prepared to effectively sell new products immediately, and are armed with the customer service skills required in a competitive retail environment. Circuit City, a DigitalThink client, has experienced first-hand the measurable business results that can be attained through e-learning.

DigitalThink has designed and developed 138 custom online courses for Circuit City sales counselors and managers. A total of 1,800,000 enrollments have been delivered to 90,000 Circuit City employees via DigitalThink’s hosted learning delivery system, which runs on the Sun hardware platform. “Because of DigitalThink and Sun, Circuit City delivers product and sales skills training faster and more effectively than ever before. As a result, our ability to differentiate Circuit City through more capable and knowledgeable sales counselors has been instrumental in improving our customers’ experience and our sales performance,” said Jeff Wells, senior vice president for human resources at Circuit City.

“DigitalThink is committed to excellence in custom e-learning and uses market-leading technology to ensure the success of our customers’ business initiatives. Based on Sun’s hardware platform and the Solaris? Operating Environment, our infrastructure allows us to develop and deliver e-learning that is highly scalable, secure and reliable. Sun has helped DigitalThink deliver millions of e-learning events to Fortune 1000 companies and to do so with industry-leading availability that consistently exceeds 99.8 percent,” said Umberto Milletti, vice president of solutions management, DigitalThink.

“Sun is a trusted technology partner for DigitalThink, whether it’s for their internal infrastructure or the solutions that they deliver to their customers,” said Bob DeLaney, director, retail industry solutions worldwide, Sun Microsystems. “Retailers understand the importance of training their employees both at the corporate and store levels, and together Sun and DigitalThink are able to offer retailers a flexible learning solution, which retailers can modify for their specific environments.”

Sun in Retail

Sun’s global retail clients include hard and soft goods specialty businesses, discount and mass merchandisers, department stores, food service, grocery businesses, convenience store businesses, chain drug stores, electronic retailing merchants, catalog and home shopping. Fast-growing retailers are building their technology foundations on Sun Enterprise[tm] servers, the Sun Open Net Environment (Sun ONE) and Sun StorEdge™ arrays. Sun can offer the scalability to help ensure retailers meet the extreme load demands they experience in seasonal peaks throughout the year. Additionally, with its iForce[sm] Ready Center, strong relationships, open infrastructure and best-of-breed iForce partners, Sun can help support the retail enterprise, from stores to headquarters to distribution centers, enabling traditional transaction management, training and corporate communications.