Plateau LMS delivers return on investment to police department in first month of operation

February 7, 2002

One month after going live on Plateau Learning

Management System (LMS), the Charlotte Mecklenburg (N.C.) Police Department

has recognized vast improvements in its ability to schedule training, deliver

procedural revisions to officers and engage its force in a dynamic learning

program. Implemented in just three months, Plateau LMS has created an immediate

Return on Investment (ROI), reducing administrative staff time needed to register

and reschedule training by more than 50 percent.

Since late December, 1,000 CMPD officers across 12 districts have used Plateau

LMS to enroll in mandatory firearms training. Prior to implementing Plateau

LMS, officers enrolled in firearms certification by calling the training office

or signing a paper roster. Administrators were left with the task of manually

scheduling 6,000 training sessions each year for a firing range that has 20

slots – while trying to ensure that the right complement of patrol officers

were on the street at all times. The system made it difficult for officers to

cancel training, enroll at the last minute or be alerted to other scheduling


Today, CMPD’s 1,500 officers check their personal development plans and enroll

for training on a Web browser. Once they enroll, Plateau LMS automatically sends

them an email attachment that can be saved in their Microsoft Outlook calendar.

The officer’s home page also allows them to review all procedural changes in

real time and enroll in a variety of other courses that will be offered online

or in a classroom. Dozens of officers have commented that using Plateau LMS

has changed the way they think about training.

"It’s much more intuitive for the officers, and because it’s Web-based

it provides much greater availability and access," said Officer Brian Russell,

in-service training coordinator for CMPD.

Additionally, Plateau LMS is providing a bulletproof audit trail of all training

events. Every time an officer, investigator or detective takes a course or reviews

a training revision on their Web browser, Plateau LMS registers the event and

puts it into their development plan and training history. The training event

is time stamped, and security features prevent it from being altered or tampered


Going forward, CMPD plans to put a number of its courses online, from soft

skills training to hazardous materials, radar certification, OSHA instruction

and diversity training. CMPD, which has a jurisdiction that includes the city

of Charlotte and surrounding Mecklenburg County, also plans to use Plateau LMS’

career and succession planning tools to help officers proactively develop career

tracks and help supervisors select the most qualified personnel for new positions.

Plateau’s Professional Services Organization implemented the Plateau LMS at

Charlotte Mecklenburg in just three months.

About Plateau

Plateau manages learning and knowledge processes for organizations, improving

their business operations by integrating and delivering the knowledge employees,

customers and partners require to excel. Plateau 4 Learning Management System

(LMS) is built on open, J2EE/EJB architecture, and is being used by clients

across the globe, including Motorola University, Federal Express, Bristol Myers-Squibb

and the U.S. Air Force. The company was founded in 1996, and is headquartered

in Arlington, Virginia. Plateau’s news releases, electronic press kits, media

and sales contacts and other important information are available at

Melanie Goldfader

SheaHedges Group

6845 Elm Street, Suite 700

McLean, VA 22101