Plateau LMS delivers return on investment to police department in first month of operation
One month after going live on Plateau Learning
Management System (LMS), the Charlotte Mecklenburg (N.C.) Police Department
has recognized vast improvements in its ability to schedule training, deliver
procedural revisions to officers and engage its force in a dynamic learning
program. Implemented in just three months, Plateau LMS has created an immediate
Return on Investment (ROI), reducing administrative staff time needed to register
and reschedule training by more than 50 percent.
Since late December, 1,000 CMPD officers across 12 districts have used Plateau
LMS to enroll in mandatory firearms training. Prior to implementing Plateau
LMS, officers enrolled in firearms certification by calling the training office
or signing a paper roster. Administrators were left with the task of manually
scheduling 6,000 training sessions each year for a firing range that has 20
slots – while trying to ensure that the right complement of patrol officers
were on the street at all times. The system made it difficult for officers to
cancel training, enroll at the last minute or be alerted to other scheduling
changes.
Today, CMPD’s 1,500 officers check their personal development plans and enroll
for training on a Web browser. Once they enroll, Plateau LMS automatically sends
them an email attachment that can be saved in their Microsoft Outlook calendar.
The officer’s home page also allows them to review all procedural changes in
real time and enroll in a variety of other courses that will be offered online
or in a classroom. Dozens of officers have commented that using Plateau LMS
has changed the way they think about training.
"It’s much more intuitive for the officers, and because it’s Web-based
it provides much greater availability and access," said Officer Brian Russell,
in-service training coordinator for CMPD.
Additionally, Plateau LMS is providing a bulletproof audit trail of all training
events. Every time an officer, investigator or detective takes a course or reviews
a training revision on their Web browser, Plateau LMS registers the event and
puts it into their development plan and training history. The training event
is time stamped, and security features prevent it from being altered or tampered
with.
Going forward, CMPD plans to put a number of its courses online, from soft
skills training to hazardous materials, radar certification, OSHA instruction
and diversity training. CMPD, which has a jurisdiction that includes the city
of Charlotte and surrounding Mecklenburg County, also plans to use Plateau LMS’
career and succession planning tools to help officers proactively develop career
tracks and help supervisors select the most qualified personnel for new positions.
Plateau’s Professional Services Organization implemented the Plateau LMS at
Charlotte Mecklenburg in just three months.
About Plateau
Plateau manages learning and knowledge processes for organizations, improving
their business operations by integrating and delivering the knowledge employees,
customers and partners require to excel. Plateau 4 Learning Management System
(LMS) is built on open, J2EE/EJB architecture, and is being used by clients
across the globe, including Motorola University, Federal Express, Bristol Myers-Squibb
and the U.S. Air Force. The company was founded in 1996, and is headquartered
in Arlington, Virginia. Plateau’s news releases, electronic press kits, media
and sales contacts and other important information are available at http://www.plateau.com
Melanie Goldfader
SheaHedges Group
6845 Elm Street, Suite 700
McLean, VA 22101
703.287.7827
703.287.7801(fax)
