Pathlore Learning Management System Selected by Mail Boxes Etc. For National Employee Training Program
COLUMBUS, Ohio -March 19, 2002 – Pathlore, the most widely adopted LMS provider
in the marketplace, today announced that Mail Boxes Etc. (MBE) will use Pathlore
Learning Management System (LMS) to deploy its training programs to U.S. franchisees
and their employees. The move enhances MBE’s current training programs by providing
an organized and centralized system for curriculum management and delivery,
through which users can access needed training and instruction.
"Customer service is at the core of MBE’s business," said Heather
Rose, vice president of learning and people services at MBE. "Pathlore
LMS enables us to create a customized and consistent training platform across
our U.S. network, putting every employee in a position to better communicate
the value we bring to the customer. We’re certain this will greatly enhance
the quality and consistency of our service and subsequently help each of our
franchisees build his or her business."
With more than 3,500 franchises across the United States, MBE’s Web-based training
programs are expected to reach nearly 20,000 franchisees and their employees
nationwide. The curriculum will be developed at the MBE home office in San Diego,
Calif., and deployed through Pathlore LMS. The courseware will be available
to franchisees via the company’s intranet. The curriculum will cover a range
of training and procedural matters such as packaging and customer service, enabling
the company to provide its franchisees and their employees with a unified view
of its offerings, services, procedures, policies and corporate philosophy.
"The e-Learning movement is allowing companies like MBE to bring new value
to training activities," said Steve Thomas, president and CEO of Pathlore.
"Companies are looking for a way to deliver training and education to geographically
dispersed business units with greater consistency, quality and ease. We’re very
pleased that MBE has chosen Pathlore LMS to help reinvent its national training
and employee development program."
In addition to online training sessions, the MBE training program will continue
to include traditional classroom seminars as well as video and print instruction
and reference materials. The company’s ultimate goal is to create a seamless
learning environment that, through Pathlore LMS, integrates all training content
for franchisees and their employees.
"Pathlore LMS allows us to easily create one place where our users can
quickly see what’s available to them," Rose said. "It might be an
online course, a two-page reference sheet, or a video they can order from the
home office. Since it’s so adaptable, Pathlore LMS allows us to include all
these elements and define them with terms that are already familiar to our franchisees
and their employees."