Managed Career Solutions Chooses Aspen to Streamline Learning Asset anagement at ‘One-Stop’ Employment Service Centers

BELLEVUE, Wash.–(BUSINESS WIRE)–Jan. 22, 2004–Click2learn (Nasdaq:CLKS), leader in enterprise productivity solutions, today announced that Managed Career Solutions (MCS), a leading employment services provider, has chosen the Aspen Enterprise Productivity

Suite(TM) to create a template business model for integrating and managing learning assets and partner-provided services at the Hollywood Workforce Center, one of over 200 One-Stop employment services centers in California. MCS and its partner Enhancement Consulting Group, which provides content and will oversee the rollout in Hollywood, ultimately expect to make the Aspen-powered solution available to more than 3000 other One-Stop centers across the nation.

One-Stop Centers, which grew out of the Department of Labor’s Workforce Investment Act, provide a full range of public and private services that allow the unemployed and underemployed to re-enter the workforce or upgrade their existing employment status. Services include counseling, training programs, job placement, housing referrals and daycare, among others. Many of these services are provided by a network of partners, including government agencies, economic development, local universities, businesses and community-based organizations.

“Effective communication with our partners and management of their training assets and services has posed one of the greatest challenges to our staff in its efforts to provide the level of customer service our Continuous Quality Improvement program requires,” said Dr. Philip Starr, Executive Director at MCS, which manages the Hollywood WorkSource Center. “We chose Aspen to help us improve collaboration and sharing of resources, the utilization of training and other knowledge assets, and, ultimately, the ability of our employees to be more competent and productive in their day-to-day jobs.”

Managed Career Solutions will use the Aspen Suite — including the Aspen Learning Management System (LMS), and the Aspen Information Management, Performance Management and Collaboration Center modules — to develop a Web-based gateway through which all communications, performance and training-related activities and processes will be effectively integrated and managed. In addition to managing partner assets, the program will also provide broad-scale training and just-in-time information to the Center staff.

“With Aspen’s comprehensive features, we will be able to integrate and leverage existing mission critical assets and content into ‘learning communities’ customized for each participating One-Stop Center,” said Starr. “A single, Web-based solution allows us to provide superior coordination of resources and more effective delivery of services to customers, significantly increasing our ability to meet performance and contract goals. At the same time we are raising employee satisfaction, supporting low turnover by better preparing our staff to do their jobs, and reducing training costs significantly. We expect other One-Stops to be very interested in implementing this model in the future.”

“Managed Career Solutions’ Aspen implementation is an ideal example of the power of learning technology to transcend simple training delivery and instead drive the transformation of an organization’s business model,” said Kevin Oakes, chairman and CEO of Click2learn. “The mission-critical nature of technologies such as the Aspen Suite lies not just in their ability to develop and manage learning resources, deliver key critical information to employees at the right time or train and educate partners, but more significantly in their ability to increase revenue, decrease expenses and speed time-to-competency, creating a more competitive, successful business overall.”

About Aspen
Click2learn’s award-winning Aspen Enterprise Productivity

Suite(TM) enables global organizations to strategically manage corporate knowledge and workforce productivity to improve business performance. With Aspen, organizations can deploy a comprehensive, integrated solution for their specific learning needs, all under one platform with one, seamless user experience. The Aspen Suite consists of separate but integrated modules, including:

• Learning Management (LMS)
• Learning Content Management (LCMS)
• Virtual Classroom (VCS)
• Performance Management
• Collaboration and Knowledge Exchange
• Information Management
• Simulation Creation and Editing
• Auditing and Compliance Tracking

Whether organizations choose to deploy the entire Aspen suite, or to integrate select Aspen applications with existing infrastructure, Aspen’s standards-based (AICC, SCORM, XML, etc.), modular and open architecture is designed to help companies reduce total cost of ownership and meet a wide variety of business goals.

About Managed Career Solutions (MCS)
Managed Career Solutions, also known as dba MCS Rehabilitation, has been a leading provider of employment services to underserved communities since 1987. MCS holds key contracts in the management of One-Stop, or WorkSource Centers, and other key employment initiative, as funded by the County of Los Angeles and the City of Los Angeles. In this service market customers need immediate services, and the ability of staff to efficiently respond to customer’s needs has enormous positive impact on their lives. MCS constantly improves service delivery, Aspen is the next step in world-class customer service, and will drive MCS forward into expanded market coverage, and innovative employment services.

About ECG Learning Center, LLC
After more than 30 years of involvement in all aspects of high performance work systems, ECG Learning Center is focused on transforming the service sector into more productive, cost effective and responsive work systems. By fully integrating and leveraging state-of-art technology, customers ultimately benefit from improved and more responsive service delivery.

About Click2learn
Click2learn (NASDAQ:CLKS) is the recognized leader in enterprise productivity solutions for Global 2000 organizations and government agencies seeking to improve business performance and workforce productivity. Using Click2learn’s Aspen Enterprise Productivity

Suite(TM) and ToolBook authoring solution, many of the world’s best-known corporations improve sales force readiness, achieve and demonstrate regulatory compliance, improve speed and quality of customer service, and educate customers and partners, while at the same time realizing significant cost savings. Click2learn’s clients include such industry leaders as Accenture, American Airlines, AstraZeneca, Century 21, Fujitsu, Microsoft, Pfizer and Symantec. Based in Bellevue, Wash., with offices throughout the U.S., Click2learn (www.click2learn.com, 800-448-6543) also is represented in, Europe, Australia, Japan and India.

This announcement contains forward-looking statements that involve risks and uncertainties, including information contained in this document where statements are preceded by, followed by or include the words “believes,” “plans,” “intends,” “expects,” “anticipates” or similar expressions. For such statements, The Company claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. Factors that could cause actual results to differ from those contained in the forward-looking statements include, market acceptance of Click2learn’s e-learning solutions and competing e-learning offerings, the ability to successfully implement Click2learn’s solutions and increase revenues, the ability to successfully address technological developments and standards and the risk factors set forth in filings the Company has made with the SEC. Click2learn, Aspen and ToolBook are trademarks of Click2learn. All other company and product names are the trademarks of their respective owners.

CONTACT:
Click2learn

Karen Peck, 425-637 1643
karen.peck@click2learn.com
John Atherly, 425-637-1557 (Investor Relations)