How Student Help Desks Support Mobile Devices
High schools are creating student-run help desks to deal with larger numbers of mobile devices.
A thousand miles apart, Niles West High School in Skokie, Ill., and Burlington High School in Massachusetts each have student teams handle problems with mobile devices.
The 20 tech leaders at Niles West High School support 3,600 netbooks at two high schools. When the schools gave netbooks to freshmen in 2010, the tech leaders helped image and distribute the machines. Now the schools have three grade levels of students with netbooks.
Center for Digital Education