Florida State University Chooses Parature to Replace Remedy’s Technical Support Solution
Looking for an alternative, FSU selected Parature for its flexibility, quick deployment time and ease of use. FSU implemented Parature’s knowledge base references, download functionalities, trouble ticket submission, survey functionalities and integrated contact management piece.
With the upcoming school year rapidly approaching, FSU needed a solution that could meet their requirements and be fully deployed within a month. “When Parature assured us they could deploy their solution in a matter of weeks, we assumed they were providing us with a marketing pitch to gain our business,” said Mike Barker, Director of User Services of FSU. “Parature delivered on their promise, and had us up and running in three weeks.”
Parature’s quick deployment, combined with its intuitive user interface, has resulted in immediate improved productivity. “The quick deployment has allowed us to see instantaneous results. Even with a member short in our support staff this year, we have been able to service more calls and increase our productivity by 20%,” said Barker.
“We are thrilled to add FSU to our expanding list of higher education clients,” said Duke Chung, CEO of Parature, “Institutions today are looking for on demand CRM success they can count on. They can’t afford to spend months implementing a solution, hiring additional staff to support that one application, or purchasing additional hardware to provide efficient support. They need results now, and at an affordable total cost of ownership.”
About Florida State University
With 17 colleges and schools, over 100 undergraduate majors, 205 graduate majors, and professional degrees in law and medicine, the flexibility of double majors, cooperative education experiences, distance education opportunities, and internships, Florida State University’s comprehensive offerings will prepare you for graduate school, advanced research, a professional degree program, or a successful career.
Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self servicing information on a 24×7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett Packard, Rothschild and Florida Atlantic University. Headquartered in Reston, Virginia, Parature can be found on the Web at http://www.parature.com.
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