FileNET Standardizes on Centra eLearning Platform to Revolutionize Real-Time Communication and Training

September 10, 2001

Centra announced FileNET Corporation has deployed its application to accelerate the delivery of information and training to partners and employees in more than 40 locations worldwide. Using Centra Conference™, a browser-based Web conferencing system featuring high-quality voice-over-IP, FileNET has improved communication among employees, partners and customers, accelerated time to market for new products, and measurably reduced operating expenses using their existing corporate computing infrastructure to virtually eliminate training-related travel and telecommunication costs.

Designed to support live, group-oriented collaboration, such as interactive Web seminars and large-scale briefings with up to 500 simultaneous users, Centra Conference is based on CentraOne™, a robust and extensible thin-client architecture for eLearning and collaboration. FileNET has standardized on Conference for live, instructor-led product updates, technical training, and topical sessions for employees, partners and customers around the world. Guest speakers from both inside and outside of the company lead sessions on time-critical business issues. In addition, Centra’s record and playback features allow FileNET employees to review session recordings at their convenience.

“Centra provides FileNET with an effective eLearning platform that can be easily accessed by employees, partners and customers, regardless of their location,” said Linda Wallace, Vice President, Global Learning Services for FileNET. “We selected Centra after evaluating total return on investment, the scalability of the Centra platform for future growth, Centra’s outstanding education and support programs, and synergy with FileNET’s long-term strategy to build a world-class communications and collaboration methodology and infrastructure. This solution allows us to more effectively meet the training needs of our customers while reducing our operating costs.”

As a FileNET ValueNET partner, it is critical that we receive information and training from FileNET on a regular basis,” said Glenn Elliott, Director, Strategic Alliances, InSystems Technologies, Inc. ”Participating in FileNET’s Webcasts keeps us in the loop in terms of product developments and partner programs, which helps us to be more efficient and make better informed decisions.”

Customers also benefit from the Centra Conference technology. “The ability to learn online just adds another dimension to FileNET’s course offering, and is a critical time and cost-saving benefit for us,” said Pat Hart, Via Christi Regional Medical Center.

“Centra Conference, running on the extensible CentraOne platform, allows customers to quickly and easily build the eLearning program that solves their immediate business challenges and grows with them as their requirements change,” said Tony Mark, President and Chief Operating Officer for Centra. “Working with large global companies like FileNET gives Centra a view of what it takes to build an effective and dynamic eLearning culture, enabling us to bring compatible products to market that address real-world business needs.”

Software Infrastructure for eLearning and Collaboration

Used by nearly 600 companies, government agencies, and universities worldwide, Centra’s enterprise products and services leverage the core capabilities of the Web-based CentraOne platform. Today Centra is the only company to offer a full range of knowledge delivery and management solutions – from voice-enabled virtual classrooms, Web conferences and online meetings to powerful products for content management, personalized eLearning, and standards-compliant authoring – all on a single platform. Through this integrated environment, organizations can increase the overalleffectiveness of their eLearning initiatives, targeting the appropriate mix of live and self-paced learning formats and activities for each audience or strategic business task.

Both FileNET and Centra are recognized pioneers in computer education. Both organizations are active in the Computer Education Management Association (CEdMA) – an independent, non-profit organization that monitors and lends leadership on current industry trends, and provides a forum for members to address critical training and business issues relevant to the computer education industry. Nicholas Xenos, Business Development Manager for FileNET’s Global Learning Services, currently serves as President of the organization. Additionally, Grace Gallego, eLearning Manager of FileNET, is CEdMA’s Communications Trustee. FileNET is also a founding member of Elliott Masie’s eLearning Consortium.

About FileNET

FileNET Corporation provides The Substance Behind eBusiness™ by delivering Business Process Management (BPM) solutions that improve operational efficiency and leverage information resources. FileNET’s BPM solutions are designed for both the enterprise content management and collaborative commerce markets, enabling organizations to realize increased productivity, customer satisfaction, and profitability by empowering customers, business partners, suppliers, and employees to engage in business processes and exchange relevant content.

Headquartered in Costa Mesa, Calif., the company markets its innovative solutions in more than 90 countries through its own global sales, professional services, and support organizations, as well as via its ValueNET® Partner network of resellers, system integrators, and application developers. To put more substance into your eBusiness, visit FileNET’s Web site at or call 1-800-FileNET.

About Centra

With more than 1.5 million users, Centra is the world’s leading provider of software infrastructure and ASP services for eLearning and business collaboration. Today hundreds of global organizations have standardized on Centra for the delivery of live eLearning, including Accenture, Century 21, Domino’s Pizza, EMC Corporation, McKessonHBOC, Nationwide Insurance, Siemens, Stanford University, and Procter & Gamble. Centra supports a vital ecosystem of strategic eLearning partnerships, which include alliances with Microsoft, PricewaterhouseCoopers, EDS, Cisco, Oracle, HP Europe, Deloitte Consulting, Saba, Docent and Global Knowledge. Headquartered in Boston’s technology corridor, the Company has sales offices throughout North America, Europe and Asia. For more information, visit