eCollege Promotes Matthew Schnittman to Senior VP of Professional Services

November 4, 2002

Promotion Recognizes Critical Role Professional Services Organization Has Played in the Success of Fully Online Programs

DENVER – November 4, 2002 – eCollege(SM) [Nasdaq: ECLG], a leading provider of technology and services for online higher education programs, today announced the promotion of Matthew Schnittman to senior vice president, expanding his executive role within the Company, while continuing to lead the Professional Services organization. Mr. Schnittman’s promotion is in recognition of the strong performance of Professional Services in supporting those involved in its clients’ fully online programs, including administrators, faculty and students.

“We are proud to support some of the most successful online programs in the country, and Matthew and his team have played a key role in helping these institutions establish programs that meet their academic, enrollment and financial goals,” said Oakleigh Thorne, chairman and CEO of eCollege. “Under Matthew’s leadership, our Professional Services department has set the industry standard for student, faculty, and administrator support, which is absolutely critical to the overall growth and success of our customers’ programs.”

eCollege’s Professional Services organization has been instrumental in the design, development and ongoing maintenance of hundreds of online programs. eCollege Course Developers and Instructional Designers have trained several thousand faculty members, developed thousands of online courses, and provided course auditing services for many more self-developed courses. Additionally, eCollege’s Client Services team has helped administrators maintain and add online programs to average strong year-over-year growth for its customers. Finally, in supporting its clients’ student populations, the eCollege Help Desk has exceeded industry standards for response time by answering 97 percent of phone calls live and averaging email response times of 35 minutes.

“eCollege is known in the industry for its customer-centric values,” said Mike Alexander, vice president of Online Operations, DeVry University. “Matthew and his team embody the kind of support that drives success; and knowing that we have this qualified team of people behind us allows us to focus on enrollment growth and curriculum development and deployment.”

Prior to joining eCollege, Mr. Schnittman worked for PricewaterhouseCoopers providing strategy consulting services to Fortune 500 companies. Mr. Schnittman earned a Bachelor’s of Science in Business from the University of Arizona, and an MBA from The Kellogg School at Northwestern University.

About eCollege

eCollege [Nasdaq: ECLG] is a leading eLearning technology and services provider to educational markets. eCollege designs, builds and supports high quality online degree, certificate/diploma and professional development programs for colleges, universities, school districts and state departments of education. The company was founded in 1996 and is headquartered in Denver. For more information, visit

eCollege is a service mark of eCollege. All other trademarks and service marks or registered trademarks or service marks are the property of their respective owners.

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