DaimlerChrysler UK Drives Training with Pathlore, John Matchett Ltd.
DCUK controls the sourcing, marketing and sales of Mercedes Benz, Chrysler & Jeep, smart and Mitsubishi Canter products in the United Kingdom. With the Pathlore LMS, DCUK’s 360 owned and franchised retailers can view training courses, book places and track individual training histories via an Intranet for the first time.
DCUK Dealer Training and Development (T&D) employs 40 people and is part of the company’s Network Development Division. T&D provides, along with a group of contractors, technical and business skills training to a dealer network of around 12,000 staff as well as to customers. The department delivers over 25,000 delegate training days per year from a portfolio of more than 200 courses, including technical training, sales skills, product knowledge and driver training.
A pan-European IBM survey released last year on the future of car distribution says that reforms to the Block Exemption Regulation (BER) – the European Union directive governing car sales and servicing – could prompt an industry-wide shake up for franchised auto dealer networks. According to the December 2, 2002, IBM study, the European after-sales service and repairs market is worth approximately €12 billion.
DCUK’s requirement for improved management and reporting of training activity in response to changes in the European automotive market influenced their decision to select Pathlore’s LMS, which was supplied and supported by Banbury, England-based JML.
“We chose Pathlore’s LMS and the JML approach because of the support that the team could give us, and the speed of implementation,” said Brian Snowdon, training operations specialist for DaimlerChrysler UK. “We started the project in March 2003 and went operational with online servicing by September 2003.”
Pathlore Software and JML are currently working on a program to enable DCUK to provide assessments online to the automaker’s dealer network. “Product knowledge assessments and a 360-degree review process form part of our new sales certification program named C-Sales,” said Helen Stewart, DCUK Business Skills Training manager. “The system provided by Pathlore and JML will enable us to keep track of the gaps in skills and help us to provide training when and where it is necessary.”
“The bond between Pathlore and JML brings customers like DaimlerChrysler UK a mix of leading-edge software, financial strength and experience with training that’s unmatched by other vendors,” said Steve Thomas, president and chief executive officer of Pathlore. “That mix is why our partnership has driven consistent revenue for both companies since forging our alliance in May 2001.”
Along with DCUK, Pathlore tracks and delivers training over the Internet for BMW Canada, BMW Great Britain and Nissan Europe.
About John Matchett Ltd.
John Matchett Ltd. offers a wide range of education, training and training software services. Visit our web site at http://www.jmlnet.com
for information on all of our courses and our integrated products and services covering learning management, training administration, skills management, e-learning, testing, examination and compliance.
The Matchett Group was formed in 2002 by merging John Matchett Limited (JML) and Adkins, Matchett & Toy Ltd (AMT). Both companies represent excellence in their fields – business learning, financial learning, enterprise solutions and professional services. The Pathlore Learning Management System is sold and supported by The Matchett Group in Europe.
Founded in 1995, Columbus, Ohio-headquartered Pathlore develops software that manages, tracks and reports on corporate training. Customers use Pathlore’s products to increase sales, comply with government regulations and adhere to quality initiatives. The privately held company’s client roster includes Delta Air Lines, NEC America Inc., Novartis, PNC Bank, Southwest Airlines, more than 100 hospitals and health care providers, and government agencies in over 30 states including California, Ohio and Texas. Pathlore also has offices in Australia, Italy, New Zealand and the United Kingdom. For more information, go to http://www.pathlore.com
Pathlore is a registered trademark of Pathlore Software Corporation. All other registered and unregistered trademarks and trade names are the property of their respective owners