Click2learn’s Aspen Helps CompuCom Sell Expanded E-Support and Help Desk Services

October 31, 2002

BELLEVUE, Wash.–(BUSINESS WIRE)–Oct. 30, 2002–Click2learn (Nasdaq:CLKS), today announced that CompuCom Systems, Inc., one of the nation’s largest providers of IT outsourcing, technology procurement and systems integration services, has chosen the Aspen Learning Management System (LMS) to help it develop and deliver an expanded offering of its award-winning E-Support and Help Desk Services to CompuCom clients.

“In broadening the scope of our IT outsourcing and system integration services, it has become increasingly important to train and retain qualified help desk and technology staff,” said Cyndie Ewert, director of human resources at CompuCom. “Aspen’s scalable and modular architecture allows us to expand our portfolio of services by adding customized, market-leading learning solutions that enable our customers to develop and support their digital infrastructures.

Aspen will allow CompuCom to enhance the interlocking suite of services it provides for its customers, by making available course content provided by NETg, the largest learning content provider in the nation. This courseware will enable clients to better deploy self-healing technology to reduce the need for help desk calls and desk-side supported visits, thereby facilitating faster problem resolution and resulting in enhanced user productivity and satisfaction.

“If companies are to endure and prosper in the rapidly evolving infrastructure services and outsourcing markets, they must differentiate themselves from their competitors,” said Kevin Oakes, Click2learn CEO and Chairman. “By providing CompuCom with the platform to deliver and measure e-support and knowledge management solutions to its customers, Click2learn is making a viable contribution to increase CompuCom’s competitive edge, market share and overall revenue stream.”

In addition to its use of Aspen to provide customer solutions, CompuCom also recently implemented Aspen internally to deliver and manage a corporate learning initiative it has established to help employees gain key business and professional skills, IT training and certification.

About Aspen 2.0

The highly acclaimed Aspen enterprise productivity application suite enables organizations to strategically manage corporate knowledge and workforce productivity to improve business performance.

With Aspen 2.0, the brand new version of the Aspen Suite, organizations can — for the first time — enjoy a comprehensive, integrated solution for their learning needs. Aspen facilitates information management, knowledge exchange and multi-modal training, all under one platform with one seamless user experience. The Aspen Suite 2.0 Suite consists of separate, but integrated modules such as:

— Learning Management (LMS)

— Learning Content Management (LCMS)

— Virtual Classroom (VCS)

— Performance Management

— Collaboration, Knowledge Exchange & Instant Messaging

— Information Management

— Simulation Creating and Editing

— Auditing & Compliance Tracking

Whether organizations choose to deploy the entire Aspen suite, or to integrate select Aspen applications with existing infrastructure, Aspen’s standards-based (AICC, SCORM, XML, etc.) modular and open architecture is designed to lower the total cost of ownership of learning solutions.

About CompuCom Systems, Inc.

CompuCom Systems, Inc., headquartered in Dallas, Texas, is a leading provider of IT outsourcing, technology procurement and systems integration services. CompuCom’s clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators and wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize and operate the digital technology infrastructure. CompuCom is accessible via the Internet at

About Click2learn

Click2learn (Nasdaq:CLKS) is a provider of enterprise software for Global 2000 organizations seeking to capture, manage and disseminate knowledge throughout their extended enterprise. Using Click2learn’s Aspen Enterprise Learning Platform, organizations can deploy highly interactive, personalized learning initiatives to achieve strategic business objectives. Many of the world’s best-known corporations use Click2learn’s technology to improve workforce performance, educate customers, and publish large volumes of learning content. Click2learn’s clients include Accenture, American Airlines, AstraZeneca, Century 21, Fujitsu, Microsoft, Pfizer, Symantec, and Towers Perrin. Based in Bellevue, Wash., Click2learn (, 800/448-6543) operates offices in the United States, Europe, Japan and Australia.

This announcement contains forward-looking statements that involve risks and uncertainties, including information contained in this document where statements are preceded by, followed by or include the words “believes,” “plans,” “intends,” “expects,” “anticipates” or similar expressions. For such statements, The Company claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. Factors that could cause actual results to differ from those contained in the forward-looking statements include, market acceptance of Click2learn’s e-learning solutions and competing e-learning offerings, the ability to successfully implement Click2learn’s solutions and increase revenues, the ability to successfully address technological developments and standards and the risk factors set forth in filings the Company has made with the SEC.

Click2learn and Aspen are trademarks of Click2learn. All other company and product names are the trademarks of their respective owners.



Karen Peck, 425/637-1643

John Atherly, 425/637-1557