Canada’s Second Largest Telecommunications Firm Selects Click2learn for Learning Initiative Targeting 28,000 Employees

November 20, 2001

TELUS Corp. (NYSE:TU), one of Canada’s leading telecommunications companies, has chosen Click2learn (Nasdaq:CLKS) to power an e-Learning initiative to improve readiness of its 28,000-member workforce.

The company has selected ToolBook as its enterprise-wide solution for e-Learning content development throughout its 13 business units.

“TELUS isn’t only a leading national data and Internet services provider — our company makes the most of the efficiencies and productivity gains available through those technologies,” said Brad Harper, vice-president Human Resources, e.HR initiative. “After an evaluation of all the major e-Learning content authoring solutions, we found Click2learn provided the best e-Learning publishing power, performance and ease of use. Using Click2learn’s authoring solutions, we’ll be able to quickly develop and deploy product and region-specific content to help TELUS employees quickly adapt to our ever-changing telecommunications marketplace.”

Key to the company’s decision to standardize on ToolBook was the software’s successful use in a pilot course created by TELUS employees to train call center and customer service representatives on a new product offering for TELUS. The company plans to use ToolBook to create e-Learning courses on new TELUS products and services for employees, resellers and partners. TELUS will track the return-on-investment of its e-Learning campaigns, measuring increases in sales revenues and reductions in customer service costs.

Hundreds of companies and government organizations have standardized on ToolBook for their creation of SCORM- and AICC-compliant content. The software was recently named one of the best e-Learning authoring tools on the market today by e-Learning analyst firm

“Click2learn is pleased to count TELUS among our enterprise-level ToolBook customers,” said Brad Crain, vice president, ToolBook, for Click2learn. “Today’s announcement is a tribute to Click2learn’s leadership in the e-Learning authoring market and testament to ToolBook’s strength and extensibility. Moving forward, Click2learn is committed to continuing this leadership, providing TELUS the most extensive and powerful range of e-Learning authoring solutions on the market today.”

Click2learn has announced that in the near future ToolBook will be expanded, adding advanced software simulation authoring and deeply integrating the technology with Click2learn’s AspenTM Enterprise Learning Platform.

“Our ability to provide team TELUS with dynamic learning, powered by Click2learn, increases our capabilities in the marketplace. We are executing a strategy that empowers our employees with the skills and knowledge needed to succeed in today’s economy,” Harper said.


TELUS Corporation (TSE: T, T.A; NYSE: TU) is one of Canada’s leading telecommunications companies, providing a full range of telecommunications products and services that connect Canadians to the world. The company is the leading service provider in Western Canada and provides data, Internet Protocol, voice and wireless services to Central and Eastern Canada.

About Click2learn

Click2learn (Nasdaq:CLKS) is a provider of enterprise software for Global 2000 organizations seeking to capture, manage and disseminate knowledge throughout their extended enterprise. Using Click2learn’s Aspen Enterprise Learning Platform, organizations can deploy highly interactive, personalized learning initiatives to achieve strategic business objectives. Many of the world’s best-known corporations use Click2learn’s technology and award-winning content development services to improve workforce performance, educate customers, and publish large volumes of learning content. Click2learn’s clients include Microsoft, Fidelity Investments, Wells Fargo, Symantec, Prudential, American Airlines, ADC Telecommunications, Ernst & Young and the New York Stock Exchange.

Based in Bellevue, Wash., Click2learn (,

800.448.6543) operates offices in the United States,

Canada Europe, and Japan.

This announcement contains forward-looking statements that involve risks and uncertainties, including information contained in this document where statements are preceded by, followed by or include the words “believes,” “plans,” “intends,” “expects,” “anticipates” or similar expressions. For such statements, The Company claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. Factors that could cause actual results to differ from those contained in the forward-looking statements include, market acceptance of Click2learn’s e-learning solutions and competing e-learning offerings, the ability to successfully implement Click2learn’s solutions and increase revenues, the ability to successfully address technological developments and standards and the risk factors set forth in filings the Company has made with the SEC. Click2learn and Aspen are trademarks of Click2learn. All other company and product names are the trademarks of their respective owners.


Sara Britton, 425/637-5872


Jeff Howlett, 425/637-1514